Terms and Conditions
In this page, "we", "us", "operator" and "our" / "our website" refers to Travel Centre, and "you", "participant", "passenger", "guest", "client" and “your" refers to you, the user of our website and services.
This page contains a detailed & careful laydown of the rules that bind our products and services. Please note that you are legally bound by these terms & conditions & any additional terms and conditions of any Supplier applicable to your booking arrangements by engaging with the information on our website or booking a vacation through us. If you disagree with our terms and conditions, kindly refrain from making a booking with us. Therefore, our terms and conditions should be carefully read and followed before using the contents on our website.
Travel Centre has tried to cement the status of this website's contents as accurately as possible. However, Travel Centre will not endure liability (to the fullest extent permitted by law) for any damage or difficulty resulting from any use or the failure to use any information on this website. Guests who use this website to rely on any data do so at their own risk. Travel Centre does not guarantee that the information accessible via the website is accurate, complete or up to date.
However, we reserve the right to make changes to this website without notice to you. These include but are not limited to the information of products, services, and terms of this website. Please be vigilant and acknowledge that it is your responsibility to check Travel Centre's page for terms & conditions before taking advantage of our services from time to time.
In addition to the above, Travel Centre takes no accountability for the contents of associated websites, and hyperlinks should not be taken as approval of any kind. You are accountable for managing your confidentiality & access information (this includes your user's name & password). If you think your access to the website is no longer protected, please immediately change the data used for entry.
By booking with us, you adhere to the terms and conditions of Travel Centre and confirm that you are of (at least) 21 years of age, having the legal authority to enter into this agreement that is bound by all the terms & conditions herein.
In the case of booking or making a reservation for someone other than yourself - you agree that you are obligated to inform the said person/people about the terms & conditions that apply to their booking/reservations made with/through Travel Centre.
By booking with us or engaging with the information on this website, you also agree that the violation of any of the terms & conditions may result in:
- The cancelation of your reservation or purchase.
- The loss of any funds paid for your reservation or purchase
- The denial to access our travel-related products or services.
Along with our corporate affiliates & other licensors, Travel Centre owns all of the images, software, text, service marks, trademarks and all other material/content on this website. By using the contents on our website, you agree that you will not - in any way - copy or transmit any of the content material on our website unless you are doing it for your own, personal, non-commercial use. Please keep in mind that all copyright, trademark, and other propriety rights presented on our website must appear on your print.
Usage of content
The "content" on our website is the copyrighted work of Travel Centre. Travel Centre strictly holds all rights and reserves to the "content" on this website. This includes, but is not restricted to, graphics, photographs, logos, audio clips, illustrations, audio-visual materials, text, images and video clips.
As a user of our website, you agree that you cannot publish or modify, transfer, reproduce, sell, license, frame, create derivative works from, download, hyperlink, perform, repost, display or in any way commercially exploit/take advantage of any of the content on our website. However, we will allow you to download one copy of the content for your personal, non-commercial use only if you agree to keep all copyright & proprietary notices.
Links to third-party websites
Travel Centre's page may contain links to certain websites operated by third parties with no contact or influence. For instance, this could include social media sites such as Instagram, Facebook, Twitter, or Pinterest. Such hyperlinks are provided only for your reference. Once you leave our page, Keep in mind that Travel Centre will have no authority. Therefore, we have no control over the privacy & protection of the information you submit whilst visiting such sites, as such sites are not bound by the terms & conditions we at Travel Centre adhere to.
In accordance with the terms & conditions of Travel Centre, you cannot:
- Publish, modify, transfer, reproduce, sell, license, frame, create derivative works from, download, hyperlink, perform, repost, display or in any way commercially exploit/take advantage of any of the content on our website.
- Enter our website or its content with a manual and/or automatic means for any purpose other than personal use or to include Travel Centre's pages in a search index.
- "Frame", "mirror" or otherwise incorporate any part of this website into any other website without our prior written authorization.
- Share any material on our website that disrupts the rights of any third party or relevant law.
- Use our website to accumulate or collect private data about others, whether through data mining or other means.
- Use any feature of Travel Centre's website for any purpose that does not abide by the law, is harmful, or otherwise objectionable or inappropriate.
- Use any kind of device, software, or routine that interrupts or attempts to interfere with our website's usual operation.
- Use any type of data mining method under any circumstance whatsoever.
- Offer fraudulent details when making a booking a holiday with us - all information must be accurate.
- Deep-link any portion of our website.
Kindly keep in mind that if your booking or account shows any signs of fraud, abuse, or suspicious activity, Travel Centre reserves all rights to swiftly cancel any & all travel reservations or service connected with your name, email address, or account.
Limitation of liability
With the inclusion of our officers, employees, directors, shareholders, affiliates, representatives, providers and parent company, we cannot be held liable for:
- Any injury or damages to, or viruses that may affect, your computer devices or other property as the result of your access to our website.
- Any injury; loss; claim; the act of nature; disaster; delay; or any direct, personal, exemplary, punitive, incidental, or significant damages of any kind (including—without limitation—lost profits or lost savings), whether based in agreement, tort, strict liability or otherwise, that arises out of or is in any way connected with any use of our website, or our content.
- Any negligence or delay (including—without limitation), the use of or failure to use any part of this website for reservations or booking.
- The performance/non-performance by us or any travel provider, regardless of whether we have been notified of the chance of damages to such parties or any other party or not.
If, despite the constraints presented above, Travel Centre is held accountable for any loss or damage which is a result of, or in any way connected with any of the events described above, then the liability Travel Centre will be held accountable for - will in no event whatsoever - exceed the amount of (for, e.g. -: $100.00) or the equal amount in terms of local currency.
By using our website, you agree to indemnify Travel Centre and any of its directors, agents, employees and officers against any causes of action, demands, claims, damages, recoveries, losses, penalties, fines and other expenses of similar nature including, but not restricted to understandable legal and accounting fees brought by third-parties as a result of:
- Your violation of these terms & conditions
- Your violation of law or the rights of a third party as a result of your usage.
Cancelation & change policies
Independent Travel Change & Cancelation Policy (excluding Escorted Vacations):
All payments are non-transferable and non-refundable. You may cancel the ticketed reservation for some flights from the United States without a fine and obtain a refund, provided that you cancel your reservation within twenty-four hours after making it if the reservation is made a week (7 days) or more before a flight's take off.
You must be conscious of your carrier's cancellation terms. All featured self-drive and independent package payments and customized booking payments are non-refundable and non-transferable whether bookings are made through a call center or the website.
For air changes, penalties vary. The minimum fee for changes to airline reservations is determinable. Spelling corrections to clients' names after tickets have been issued are subject to airline change fees. Prices are subject to adjustment at any time at the tour operator's discretion.
Escorted vacations change & cancelation policy
All payments are non-transferable and non-refundable. You may cancel the ticketed reservation for some flights from the United States without penalty and receive a refund provided that you cancel the reservation within 24-hours after making it if the reservation is made one week or more before a flight's departure. This is subject to the terms of the specific carrier.
It is your responsibility to be aware of your carrier's cancellation terms. All tours will incite a fee per change to any land components plus any additional incurred costs. For air changes, penalties vary. The minimum price for changes to airline reservations is $100 per person per segment.
If you are booked in a double or twin room, and your roommate cancels, you will be responsible for a single supplement's cost. Name changes and transfers of reservations are not permitted.
Bookings may be made online on our website www.travelcentre.us, or by telephone.
All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking. Once you have made a booking request, we will confirm your chosen travel services' availability.
Where you book online, the order summary email sent to you is NOT a contractual acceptance of the supplier's ability to provide these travel services; it is an acknowledgment that we have received your offer.
If travel services are available as detailed on our website, then we will issue to you a booking confirmation which is when your contract with us comes into existence, and you have entered into a legally binding agreement to purchase those travel arrangements, subject to the supplier's terms and conditions and your Agreement with Travel Centre
It is your responsibility to ensure that all names listed in the booking confirmation are accurate as per the passports of the travelers in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges.
On receipt of all travel documents, please check whether the details such as names, dates and timings are accurate and advise us immediately if there are any errors or omissions. Please note that all flight tickets or any product supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
Availability:Seat availability and pricing are at the airline's discretion. Flight times shown are provisional and may be subject to change, as per the airline's booking conditions. Most airlines stipulate that bookings are non-refundable.
Fares: Airfares can increase quickly after the initial quotation is sent, so please make the payment within 1 hour of your booking having been confirmed to guarantee the fare offered. If your fare has changed by the time you make a payment, you will have the right to cancel and claim a full refund if you do not want to proceed with the booking.
Indirect flights:Please note that some flights may be indirect and fly via other airports. If an indirect flight is offered, full details of any flight stopovers will be made clear at the time of the booking.
Baggage allowance: The passenger's free baggage allowance differs significantly from airline to airline depending on the route. Our prices include the standard baggage allowance given by the airline. Some airlines may allow additional luggage to be added after the booking – this depends on the terms and conditions of the individual airline to which you should refer.
Certain airlines consider holding luggage to be an optional extra. When you are booking with an airline that does make a charge for hold luggage, it is not included or displayed in our headline prices, and the option to add this additional facility will be offered to you at the time of booking. Should you choose not to take any hold luggage on your trip, you will receive the standard hand luggage allowance as detailed in the airlines booking conditions, generally between 5 and 10kgs, but please check your booking confirmation, which will specify the hand luggage allowance. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information, please refer to the airline booking conditions.
Check-in:Check-in procedures are included in the booking confirmation email we send to you. Some airlines will require this check-in to be carried out online; where this is required, failure to check-in online will result in check-in fees at the airport you will be liable to pay for. Your sole responsibility is to follow the airline's check-in procedures and check-in on time for your flight. Tickets cannot be refunded or changed because of a no-show or late check-in at the airport. To allow adequate time for security and check-in procedures, we recommend that you arrive at the airport 3 hours before your departure time. Check-in counters generally close 60 minutes before departure.
Amendment and cancellation: Most flight bookings are non-refundable by the airline you choose to book with, and any amendment or cancellation will incur charges. In addition to the amendment fee, passengers are required to cover the date change penalty, as well as the fare and tax difference, when opting for a voluntary change of dates, if there’s any. Please refer to the individual airline's booking conditions for further details. As we are your booking agent, please contact us in the event of any amendment or cancellation.
Refunds for unused services
No refunds will be issued for unused vouchers or services once travel arrangements have begun.
Regarding the well-being of everyone involved in the travel transaction, we as the company give our operators the authority to remove and reserve the right to accept or reject any traveler/passenger & to remove any passenger whose conduct is deemed incompatible with the interests of the other participants. In line with this, we will also not be responsible for refunding or covering any cost/expense incurred if we (have to) terminate you.
By booking with Travel Centre or engaging with our website's contents, you agree to be responsible for any loss or damage caused by you or your behavior.
COVID-19 testing requirement - CDC order
On the 12th of January, 2021, CDC issued an Order requiring all air passengers arriving in the US from a foreign country to get tested no more than 3 days before their flight departs and present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. This Order has been effective from 12:01am EST (5:01am GMT) on the 26th of January, 2021. It is the responsibility of each traveler to comply with this requirement.
Information on where to obtain local COVID-19 tests, including proof of negative results, can be found on the various countries' US Embassy websites. A list of these websites can be found here.
Please make sure to bring to our notice any kind of disability you or the person/people you are booking a holiday/flight for have. When brought to our attention, your Operator will make reasonable attempts to accommodate the special needs of disabled travelers. However, it should be noted that some hotels, destinations or attractions might not be disability-friendly. Unfortunately, in such cases, we cannot be responsible for the denial of services of any airline, hotels, restaurants or other independent suppliers.
The Americans with Disabilities Act only applies within the United States of America, and appropriate facilities for disabled travelers are limited outside its borders. We regret that we cannot provide individual assistance to a participant for getting on and off transportation, dining, walking and other personal needs. In these cases, we strongly encourage the companionship of a partner who can physically assist and care for the travelers' well-being.
All ratings are as provided by the relevant supplier, or are our own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to provide an assessment of the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the accommodation's official rating and include this within the description of the accommodation on our website.
Visa & passports
You are responsible for obtaining and paying for all visas and entry documents, meeting all health and other requirements, and any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for independently obtaining all visas and entry documents. The Operator is not responsible for providing you with specific visa and passport information or documentation. The Operator cannot accept liability for any passenger who is refused entry onto any transport or into any country due to the passenger's failure to produce the required documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.
Price & payments
The price of your holiday includes all taxes and additional fees, charges, and costs confirmed at the time of your booking. Where such additional taxes, fees, charges and costs cannot be calculated prior to you making a booking, you will be given an indication of the type of additional costs that you may still have to bear.
To book your chosen travel arrangements, you will be required to pay an installment/deposit on account of the total price or the entire balance at the time of booking, depending on when you make your booking relative to the travel departure date. You must also pay any applicable booking fees.
If only a part payment is made, the balance must be paid on or before the due date that we stipulate in your booking confirmation. Failing to do so may result in the cancellation of the booking by the principal(s) or supplier(s) and may incur cancellation fees set out in their terms and conditions.
All payments must be made at the relevant time of the holiday or flight booking. We will accept payments through
When making your booking, we will arrange for you to enter into a contract with each of the third-party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.
Your booking with us is subject to the terms in the Agreement with Travel Centre and those of the third-party suppliers who have their own terms and conditions that govern the services they provide, and you'll be bound by these. In the event of any conflict between a supplier's terms and conditions and your Agreement with Travel Centre, the supplier's term or condition that conflicts with ours will take precedence, unless it is deemed under US law to be invalid or unenforceable, in which case the relevant term or condition in your Agreement with Travel Centre will prevail. Some of our suppliers' conditions may limit or exclude their liability to you and, because they'll apply to your contract with us, may also limit or exclude our liability to you. Suppliers' terms and conditions are often subject to international conventions, limiting their (and our) liability. Copies of the relevant supplier's terms and conditions and any applicable international conventions are available on request.
As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel services provided by them unless otherwise specified
In our capacity as the agent, we will assist you with any complaints, and you may contact our Customer Services at 1-888-381-8132 however, as the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements during your holiday should be addressed to them in the first instance.
If you have a problem with your travel arrangements while on holiday, this must be reported to the principal/supplier/their local supplier and the travel agent immediately. If you fail to follow this procedure, there will be less opportunity for the principal/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced, or you may not receive any at all.
If you wish to complain when you return home, please write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will, of course, assist you with this if you wish - please contact Customer Services at 1-888-381-8132